Puppies, old and fragile animals, nervous and fearful types, overweight dogs, and biters. They're all among the problem children who visit grooming salons -- stationary and mobile -- in the course of a business day. And all of them require care in handling. Each must be safely groomed for the protection of animals, owners and groomers. You'll find out how to do it in this video. Learn how to read and handle difficult animals to ensure that every day ends a happy one for all involved. Sue and Jay include a segment on cat handling techniques for those who mix canine and feline pets in a DVD you'll use for years in enhancing skills -- yours and those of your employees.